Frequently Asked Questions
Everything you need to know about shopping with Primary Clothing.
What are your standard shipping times?
We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are free for store credit, or subject to a small shipping fee for refunds to the original payment method.
How do I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay.
How should I care for my Primary Clothing garments?
To ensure longevity, we recommend machine washing your items in cold water with similar colors and tumble drying on low. Specific care instructions can be found on the inner label of each garment.